John Lang, Senior Strategist, Digital Tailors, Bristol
Feel free to picture our studio on Bristol’s harbourside: phones pinging, espresso machine steaming, and yet every second question from clients is the same—“How do I outrank the business round the corner?” My short answer is always, “Own your Google Business Profile.” Here’s the longer answer, trimmed to roughly 750 words and loaded with up-to-date data.
Why a Google Business Profile (GBP) still rules local search
Google quietly rebadged “Google My Business” as Google Business Profile in 2022, but its influence only grew. Almost half of all Google queries now carry local intent — 46 % to be exact — so appearing in Maps and the “local pack” is no longer optional. Sagapixel
Landing in that coveted three-pack is transformational: listings displayed there scoop 126 % more organic traffic and trigger 93 % more actions—calls, clicks and direction requests—than positions four to ten. SOCi For a café in St Paul’s or a contractor in Bedminster, that difference is often the next payroll run.
Bristol’s crowded micro-business scene
Our city hosts 18,485 registered enterprises, and an eyebrow-raising 97 % of them are either micro (0–9 staff) or small (10–49 staff). Bristol Democracy With that density, even niche firms face several near-identical competitors inside a five-mile radius. Fine-tuning a GBP therefore becomes a basic act of survival.
Untapped opportunity: profiles still unclaimed
Astonishingly, 56 % of UK local businesses have yet to claim their profile. mobal.io If you’re among the organised 44 %, you’re already a step ahead. Claiming does three big things:
Verification – proves to Google you’re a real-world entity.
Control – stops random users “suggesting edits” to your opening hours.
Data – unlocks search-and-Maps analytics that plug neatly into Looker Studio.
Basic information that powers the algorithm
Google’s algorithm still leans hard on NAP accuracy—Name, Address, Phone. Make that trio identical everywhere. “Bristol Road” on your GBP and “Bristol Rd” on Yelp is enough to seed doubt in the algorithm and nudge you downward. Consistency across citations also helps independent aggregators like Bing Places and Apple Maps reinforce your location relevance.
Five optimisation moves that work in 2025
Move | Why it matters | Stat backing it up |
---|---|---|
Add real photography | Visual proof builds trust and lifts engagement. | Profiles with photos earn 42 % more direction requests. Search Endurance |
Collect named reviews | Google weights review quantity and authenticity. | 48 % of consumers feel more positive when reviewers use real names. BrightLocal |
Respond to every review | Shows activity, signals customer care, and can surfacing keywords. | Businesses that reply within 24 h see conversion lift (internal Google data, 2024). |
Turn on Google Messages | Lets users chat without leaving the SERP. | Only 33 % of verified profiles have enabled it—easy win. Birdeye Experience Marketing platform |
Post weekly updates | Posts refresh recency signals and keep events current. | Profiles posting at least once a week generate 17 % more clicks (Backlinko, 2025). Backlinko |